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Frequently Asked Questions
 
 
 

ChateauSophie.com is delighted to assist you with any questions you may have.

Simply email us at CustomerService@ChateauSophie.comor call us at 1 (561) 801-9552.



Do you offer Interior Design or Decorating Services?

We offer Residential Interior Design & Decorating Services. A select number of projects are accepted per year due to the extraordinary amount of detail and time we dedicate to the interior design and decoration of each home. Please email or call us for further details.

InteriorDesign@ChateauSophie.com
1 (561) 801-9552

Do you buy vintage, antiques, and estate pieces?

Yes! Please forward photos with a detailed description to Treasures@ChateauSophie.com Please remember to include your name and telephone number. Your item will be reviewed and if we are interested in purchasing we will contact you directly.

What benefits do I receive by subscribing to your Mailing List?

Our Mailing List recipients receive exclusive deals & coupons along with Professional Designer Tips & Picks! You can sign up directly from our website by simply entering your email address and clicking Sign Up!

What methods of payment do you accept?

We accept cashier's checks, money orders for purchases under $3000.00, Visa, MasterCard, and Discover. At this time, we do not accept personal checks or American Express.

Can I change or cancel my order after I have placed my order?

If your order has not been processed and/or shipped, you may be able to change or cancel your order on specific items. Items packaged and prepared for shipment by us or directly from our suppliers may incur an additional restocking fee. Please call a Customer Service Representative for details at 1.561.801.9552.

How do I create an account or do I need to?


It's easy!

We encourage our guests to create an account as your shopping experience will be simple, convenient, and fast! When you place an order, you will have the opportunity to create an account during the 1st step in the check-out process. Creating an account is a simple process and no credit card information is asked to create an account with us. You may also shop and browse as our guest without having to create an account.

Will I be charged Sales Tax?

We are delighted to be based in the sunny State of Florida. We will collect Sales Tax to all orders delivered within the State of Florida. Sales Tax is based on the product subtotal plus shipping.

Will I receive an order confirmation and a tracking number?

All the details of your order will be emailed within 24 hours to the email address on your account. We will notify you as soon as items ship and provide you with a tracking number.

Will I be billed for items I order that are not in-stock or on backorder?

Items that are not in-stock or on backorder will not be billed until they are ready to ship. You will be notified via email when your items are ready to ship. Please contact CustomerService@ChateauSophie.com for estimated shipping dates.?



 
 
 
 

“Lovely Things For Lovely People”